Report an Access Problem - Index or Database, E-book, Article, Journal You must have JavaScript enabled to use this form. Required fields are marked with an '*'. header text * We're sorry to hear you are having problems accessing the book, article, journal, or database you need. Please complete the form below. Tell us as much as you know. Include the text of any error message you see. You may also want to: review our tips on getting connected to e-resources page before completing this form. check our Outages & Downtimes page for known problems Your Information * Name * Email address * Tell us a bit about the problem * Resource name * Name of the resource you are contacting us about Resource URL * Problem description * What is the problem you are having with this resource? Exact text of error message received, if any * Details about how you're connecting * Please tell us about your location when you experienced the error: * - Select -Select a location:Library on-campusElsewhere on-campus (office, computer lab, etc)Residence Hall on-campusOther on-campus housingOff-campus using VPNOff-campus not using VPNOther/not sure Are you using a wireless connection? * - Select -Select an option:Yes, through IU SecureYes, through AT&T on-campusYes, through eduroam on-campusYes, from off-campusNoOther/not sure How are you connecting to the resource? * - Select -Select your connection:Through IUCAT or the library website (provide URL below)Through IUCAT ClassicFrom OneSearch@IUFrom IU-Link button within a journal index (provide URL below)Other/not sure Please share the URL from which you connected to the resource: * For IUCAT, the library website, IU-Link, etc.: Please copy & paste the URL from the browser bar Are you using a: * - Select -Select your device:MacPCiPadAndroid tabletother tabletiPhoneAndroid phoneWindows phoneOther mobile deviceOther/not sure Additional comments, notes, or questions: * Cancel Location: Discovery and User Experience
