Courtney Greene McDonald, Head of Research and Discovery Services for IU Libraries, has authored a new book titled "Putting the User First: 30 Strategies for Transforming Library Services."
From the ALA Website: "User experience is everywhere. From your library’s website to the signage by the elevators, everything contributes to the overall user experience of our patrons. Just one simple idea can transform your library: put the user first. But as you likely already know, just because something's simple doesn't mean it's easy. How best to identify, implement, and evaluate user-driven changes in order to improve physical and virtual services? The good news is that even small changes can make big headway. Putting the User First:30 Strategies for Transforming Library Services will give you 30 hands-on strategies and practical suggestions to enable you to begin transforming your library, library services, and even your personal practice to be more responsive, effective and user-centered today."
Also see a book-review-like interview by Amy Barlow in the relatively new online journal named Weave.