Courtney Greene McDonald is head of the Discovery & User Experience department at Indiana University Bloomington Libraries, and in 2017-18 is serving as interim head of Reference Services. Her professional interests are focused on the intersection of emerging technologies and library public services, and on implementing user-centered design methods and philosophies in libraries.
She has presented and written on a variety of topics including user experience design, the selection and implementation of discovery tools and mobile services in libraries. Her most recent book, Putting the User First: Thirty Strategies for Transforming Library Services, was published in 2014. She contributed a chapter titled, "User Experience," for the forthcoming second edition of Information Services Today: An Introduction, edited by Dr Sandra Hirsh. Within the IU Libraries, Courtney serves as chair for the systemwide Discovery Layer Advisory Group and is active in faculty governance as a member of the Bloomington Library Faculty Council and on Bloomington Faculty Council committees, such as the Research Affairs Committee. Courtney is engaged in professional service, serving on the Association for College & Research Libraries New Publications Advisory Board and as Past Chair of the Reference & User Services Association Emerging Technologies section. She also chairs the editorial board for the peer-reviewed, open-access journal Weave: Journal of Library User Experience.
Previous to coming to the IU Bloomington Libraries, Courtney held positions at DePaul University and the University of Illinois at Chicago. She earned her Master of Library Science degree, as well as a BA in English and journalism, from Indiana University Bloomington, and holds a Master of Science in Human-Computer Interaction from DePaul University in Chicago.